The Shop Foreperson oversees a team of service technicians, ensuring work is completed on time, safely and in a cost-effective manner.

At Peterbilt Pacific, we aim to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We strive to have the highest care for our people, customers, and business partners.  Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years. 

Benefits

• Extended Health & Dental Benefits
• Premiums Paid by Employer
• Employer Contribution Pension Plan 
• Growth Opportunities
• Paid Training
• Long term job security
• Employee Assistance Program
• Telus Health Virtual Care

Responsibilities

• Lead a team and create a positive work environment with open communication
• Mentor employees, especially junior apprentices
• Ensure quantity and quality of work performed by the service department to meet and exceed customer satisfaction
• Supervises and distributes work to service technicians
• Ensure work is completed timely, cost-effectively and safely
• Provides technical expertise and support
• Completes service requests discussing problems with customer and Technicians
• Assist Technicians to perform and correct repairs
• Mentors Technicians, assists with training where needed
• Ensures superior customer and employee relations
• Maintains optimal quality of products and services
• Assist in trouble shooting problems and road test vehicles when required
• Staying current with repair procedures/recalls/bulletins etc. and forwarding information to appropriate personnel
• Other duties and projects as assigned
• In the absence of the service manager, duties will include:
  • Take customer complaints or request for the required repairs
  • Assign work to the Technicians and supervise the repairs
  • Review repair orders them and explain the completed repairs and cost to the customer
  • Forward warranty work orders to Warranty Administrator for processing, including extended warranty registrations.
  • Forward repair orders that meet requirements to Credit Department for lien checks

Qualifications

• Completion of secondary school
• Completion of a four-year Truck and Transport Technician Apprenticeship
• 4+ years of work experience
• Red Seal Trade Certification
• Valid class 1 OR 3 Driver’s License with airbrake endorsement
• Valid inspection ticket to perform commercial vehicle inspections is an asset 
• Superior mechanical aptitude with an in-depth knowledge of heavy duty truck repairs
• Strong computer skills
• Detail oriented
• Good written and oral communication skills
• Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment

• Evening Shift: 3:30pm - 11:30pm 

Compensation Rate

• $53.88 per hour + $2 per hour Foreperson premium + premiums for specific certifications
• Pay rate will be determined based on previous experience, relevant certifications and skill level